Privacy Policy


This privacy policy is for Rayon Digital (providing services such as Rayon Flow) (“Rayon”, “we”, “us” or “our”). It describes how we might collect, store, use and/or share your information when you use our services/software.

Rayon Digital conducts business out of Australia - but our services can be used globally. All aspects of our services are governed by the internal laws of Australia, regardless of your location. If you have any questions or concerns, please contact [email protected]. If you do not agree with our policies and practices, then do not use our services.

Please be aware that this privacy policy does not govern all of the information the Rayon Digital may collect or process. This policy is also incorporated into our Terms of Service.

By using the services provided by Rayon Digital you signify your acceptance of this Privacy Policy and all subsequent changes to this Privacy Policy.

What do we collect?

We collect:

  • Your name

  • Your email address

  • Your profile picture or avatar image

  • Your business name or account name

  • Any information you explicitly enter

  • Device and Connection information (Browser, IP address, Analytics)

  • Anonymized Analytics (no personal information or identifiable information)

  • Cookies and other tracking technologies to prevent unauthorised use of our systems (e.g. CAPTCHA/Cloudflare Turnstile)

As Rayon is a collaboration service, you may also provide:

  • Text, comments, documents

  • Files, attachments, images

  • Links

  • Form data

  • Your customer information

  • Sensitive information

  • Other services you link to your account

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, email addresses, avatars and profile pictures. Depending on how you use our services you may provide other personal information - through data you save against your account or workspace.

The primary purpose of collecting this Personal Information is to provide services to you, store data you have explicitly saved through our product and to share this information with others that you have explicitly shared the data to. All Personal Information we obtain is provided to us from you or 3rd party services you have linked our services to.

We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Social Media Data

We may provide the option to register or link your account details with your existing social account details (e.g. Google, Facebook, Microsoft). If you choose to share this data with us, then we will collect the information given to use from these services. This information includes your name, email, and profile picture.

Contributed Data and Sensitive Information

Depending on how you use our services you may store information that you have contributed. Contributed Data may be customer names, customer details, text, comments, files, images, links and forms. This information may be sensitive or contain personal information. You may also upload, attach, share and link data from other third party services. It is reasonable to expect that as you have explicitly entered this Contributed Data that you have consented for it to be stored by us in a safe and secure manner.

We will not use or access any Contributed Data - only unless we are retrieving the data to display to you - or someone you have shared it with. This user Contributed Data will be treated as sensitive information and will not be shared with any third party. You can request to have all of your information permanently removed by contacting [email protected].

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

If you link a third party service to your account, you will be subject to the privacy policy and terms and conditions of the third party service.

Disclosure of Personal Information

Your Personal Information may be disclosed in several circumstances including the following:

  • Third parties where you consent to the use or disclosure (e.g. Social Logins, File Storage, Automation, Services you have linked to your account)

  • Where we are required or authorised by law

Security of Information

Your Personal Information and any Contributed Data is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure. We use cloud providers (such as AWS, Azure, Google and Cloudflare) to store data. We have implemented appropriate and reasonable technical security measures to protect this information.

Despite our safeguards and efforts to secure your information, no transmission over the internet or cloud provider can be 100% secure, so we cannot promise that any unauthorized parties will not be able to defeat our security and improperly collect, access or steal your information. Although we will do our best to protect any information/data you provide to us transmission of any information/data to our Services is at your own risk.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which we will keep for a minimum of 3 years. Our systems purge and destroy dormant or old data after 3 years.

You should only access our services within a secure environment.

Data Storage

Data is stored by cloud providers (such as AWS, Azure, Google and Cloudflare) in the following countries - Australia and USA. You cannot make changes to where your information is stored. We cannot be held responsible for any breach of data stored.

Access to your Personal Information

You may access the Personal Information we hold about you and update and/or correct it, subject to certain exceptions. Please contact us in writing if you wish to access your Personal Information.

Rayon will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Foreign Law and Regulation

Should you require us to provide clarity around our policy and how it relates to your local Laws and Regulations please email us.

Child Safety

We do not collect information from children under the age of 16 years. Our services are not designed for or directed to children under the age of 16. Children should not use our services without using the personal information of an accompanying adult.

Do Not Track

The term "Do Not Track" refers to an HTTP header offered by certain web browsers to request that websites refrain from tracking the user. We will do our best to ensure that Do Not Track requests are honored by our systems and services.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

Rayon Digital

Newcastle, NSW, Australia

[email protected]

Note: Rayon Flow is a product owned by Rayon Digital (Trading as Rayon Digital Pty Ltd. ABN 87664068580 | ACN 664068580)

Copyright © 2023 Rayon Digital. All rights reserved.
Rayon Flow trading as Rayon Digital Pty Ltd. ABN 87664068580